Martyn's career spans and includes board
level responsibility for business system;
strategy, business development, consulting,
programme management, development and service.
In covers such diverse industries as,
publishing, retail, oil and automotive and
enables me to build the required business
relationships, focus on the key business
issues and drivers, and deliver change.
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Successfully managed a business change
programme focused on repositioning the
company and its solutions as leading edge
and responsive to the significant changes
within its market. The company continued as
market leader, has grown new business and
further consolidated its US position.
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Primary business system architect behind
award winning B2B e-commerce publishing
services PubEasy which now supports over
3,000 publishers in the UK and US and 4,000
retailers in 110 countries. Batch.co.uk is a
reconciliation and payment clearance service
used by 850 UK publishers and 1000
bookstores and run by the UK Bookseller’s
Association (BA).
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Through a market research programme,
identified and built market consensus to the
issues driving change and developed
appropriate and timely business system
solutions and services.
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Managed the Business development and sales
support of the new systems that included
eCommerce B2B, knowledge management,
front-office support & CRM.
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Established and supported the sale of new
multiple service offers, including hosted
and managed business out sourcing service
offers.
Researched and authored a published
Profiting From Today’s Customers which
reviewed the implications of CRM solutions
within the publishing sector. The
conclusions formed the basis of the market
response and resultant business system
developments.
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Developed a product development proposition
with a leading supermarket based on workflow
that reduced new product to market lead time
by 30%.
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Developed and delivered an integrated
business systems strategy that minimised
stock holdings, whilst maximising stock
replenishment and availability and also
integrated and automated supplier
communications. First year savings alone
were in excess of £1 million.
B & Q planned to commission 40 new stores
and convert a further 150 stores to EPOS
within an 18 month period.
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Managed the programme, service, support and
technical infrastructure, raised service
levels and introduced formal Change and
Issue Management
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Selected to interim manage a new central
logistics function. I directed the service
through its first year end trading,
established channels of business and
supplier communication, introduced effective
reporting with all 3rd parties and
established a new purchase order management
team and function.
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B&Q had different sized stores that could
not all stock all items. I delivered new
business system applications that enabled
customers to order any product from any
store and in doing so increased the range
offered within all stores.
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Drove provision of IT enabling strategy and
systems environment with £18m budget.
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Migrated financial ledger business system
applications to on-line package.
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Ran major network infrastructure overhaul,
reducing costs & improving efficiency.
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Introduced Project Control Office to support
quality and timely development of business
system projects.
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Introduced Change, Issue and Risk management
to improve service availability.
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Member of executive project team focused on
reviewing store staff demographics for a
major retailer. As a result a policy shift
was agreed to proactively employ over 50’s
and 3 new stores were opened entirely
staffed by over 50 year olds.
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Responsible for diverse technical
environment and support teams.
Planned the introduction and integration of
new technical platforms.
Responsible for production and management of
IT contingency planning and performance.
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Managed the migration of several locations
into new state of the art technology office
in Aberdeen.
-
Downsized its IT operations, achieving the
migration whilst addressing the high risk
issues of staff morale and stability,
reduced staff numbers by 60 % and achieved
the transition within a Union environment.
Referrals:
Colin Bottle,
Managing Director, VISTA Computer Services -
Europe
"Martyn has been with VISTA for 6 years as our
Strategic Development Director and as such a
member of our Strategy Board. During this time
with us he has made significant contributions
to our thinking and played a key role in a
number of areas, such as PubEasy, Batch, Front
Office, author2reader, our international research programme
and most recently our CRM research"
Harvey Parr,
former Chairman of VISTA and MD ACT Business
Systems “Having worked in two
separate organizations with Martyn, his broad
business experience and understanding of
technology enables him to think strategically,
focus on the issues and most importantly,
deliver innovative and robust business solutions
in an environment of change."
Fraser Tanner,
Managing Director Batch.co.uk online invoice
reconciliation and payment service 'The
Batch system is business critical for hundreds
of publishers and retailers around the world
and operates a true 24x7 service. Martyn
performed an objective procedural audit that
not only achieved consensus across the
business, but also offered realistic options
and identified a schedule of actions
that ensured that we continued to improve our
organisation and practices. It ensured that we
not only continued to give the best possible
service, but also the most reliable one.'
Mike Daw,
President, Royal Crescent Society, Bath
In 2005 Opus 57 “re-launched” the Royal
Crescent Society in Bath. For more than 30
years, this resident’s association had
championed the conservation and preservation
of the Royal Crescent, the jewel in the
crown of the World Heritage Site that is the
City of Bath. The Society’s battles,
achievements and current projects had been
and were being lengthily chronicled in its
then nearly 60 printed Newsletter magazines,
and in the minutes and reports of its always
well-attended meetings and functions.
However these records were disparate,
inaccessible and to some extent in cohesive.
What Opus 57 achieved was to bring the whole
record together into one record in a very
clean, elegant and easily navigable website
with all the interactive facilities that
provided, including the facility for regular
updates in place of the printed Newsletters.
But there was a huge added bonus. Opus
57, on their own initiative, extended the
concept of the Newsletter, etc., by
including commentary on and references to
all the many published works and images of
the Crescent, including its full history and
relevance to the City, an illustrated
bibliography and Filmography, plus links to
many other sites about Bath useful to the
Crescent’s many thousands of visitors.
Thus the site,
www.royalcrescentbath.com ,
launched only a few months after initial
approval of the idea, immediately
established itself as an essential point of
reference for residents, local and National
conservation bodies, visitors and the
general public.
As valuably, it emphasised and publicised
in a way no other means could have, the
relevance and achievements of the Society in
the modern world in conserving this
world-famous and internationally important
place for future generations. This
effectively “re-launched” the Society as a
more self-evidently successful and
authoritative organisation.
